shipping policy

Shipping policy;

 

1. Processing Times

• Orders are processed within 1-3 business days after payment is received.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Custom or personalized items may require additional processing time, which will be specified at checkout.

 

2. Shipping Options and Costs

 

We offer the following shipping options:

• Standard Shipping: [Insert Estimated Delivery Time, e.g., 3-7 business days]

• Express Shipping: [Insert Estimated Delivery Time, e.g., 1-3 business days]

 

Shipping costs vary based on destination, package weight, and shipping method. Exact costs will be calculated and displayed at checkout.

 

3. Delivery Times

 

While we strive to meet estimated delivery times, delays may occur due to:

• Weather conditions.

• Customs clearance (for international orders).

• Carrier service disruptions.

 

Alacritas Innovations is not responsible for delays caused by these external factors.

 

4. Order Tracking

 

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. Please allow 24-48 hours for tracking information to update.

 

5. Customs, Duties, and Taxes

 

For international orders, the recipient is responsible for any applicable customs duties, taxes, or fees required by their country. Alacritas Innovations is not responsible for these charges or delays caused by customs processing.

 

6. Damaged or Lost Packages

• Damaged Items: If your package arrives damaged, please contact us within 7 days of delivery at achille@alacritasinnovations.com with photos of the damage and packaging.

• Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue.

 

7. Incorrect Addresses

 

Please ensure your shipping address is accurate when placing your order. Alacritas Innovations is not responsible for delays or delivery failures due to incorrect or incomplete addresses.

 

8. Returns and Exchanges

 

For information about returning an item, please refer to our Returns and Refunds Policy.